Ornet Lifts: AMC Renewal Tracking Across Two Offices

Published October 21, 2026 · Last updated October 21, 2026 · 8 min read

elevator software Gujarat

Ornet Lifts: 680 Lifts Under AMC, Two Offices, One System

By Mr. Sumeet Katariya, ElevatorPlus ·

In short: A lift company with hundreds of AMCs and two offices loses renewals in the gap between a register, a verbal handover and a WhatsApp group. Ornet Lifts, with 680 lifts under AMC across Ahmedabad and Gandhinagar, had exactly that problem: tasks left pending, AMCs running late. It moved AMC renewal tracking, complaints and technician reporting into one shared system and trained all 50 people on site. Its founder now says things happen "properly, on time".

Key takeaways

A late renewal is usually a visibility problem, not a sales problem. At Ornet, complaints went into a register, were handed over verbally and followed up on WhatsApp groups. Nobody had one place to see what was pending.
Two offices double the places work can hide. Ahmedabad and Gandhinagar ran without one shared system until both moved onto ElevatorPlus.
Fit decided it. Asked why not a generic CRM or ERP, Ornet's founder said ElevatorPlus put everything for his own field in one place.
The team expected the system to be hard. On-site training for the full 50-member team changed that. The founder says they now operate it smoothly.
AMC renewal tracking needs dates, owners and reminders. ElevatorPlus sends AMC reminders 60 days, 30 days and 1 day before expiry.

What this guide covers: Why renewals run late · Who Ornet is · What was breaking · Why not a generic CRM or ERP · What changed · What the founder says · What you can copy this week · FAQs

Why does AMC renewal tracking break down as a lift company grows?

Open your AMC register and count the contracts that expire in the next 60 days. Then count how many of those have a named person already chasing the renewal. The gap between those two numbers is renewal revenue you are trusting to memory.

At 50 AMCs, memory mostly works. At several hundred, it does not.

A renewal that runs late rarely fails at the negotiation. It fails because nobody saw the date in time. If you want the wider picture of what this kind of system covers, start with What Is Elevator Service Software? A Straight Answer for Lift Companies.

Who is Ornet Lifts?

Detail	Ornet Lifts
Company	Ornet Lifts
State	Gujarat, India
Offices	Ahmedabad and Gandhinagar
Team size	50 members
Installations completed	850+ new lifts
Lifts under AMC	680
In business since	2013
Leader	Mr. Surendra Mishra, Founder

Mr. Mishra started Ornet in 2013 and built it into a 50-person operation. That is real scale for a company of that size. The operating method had not scaled with it.

What was breaking at Ornet?

Service calls, AMC renewals, complaints and technician reporting were all tracked by hand. The chain looked like this:

A complaint went into a register.
It was handed verbally to the relevant person.
Follow-up ran through WhatsApp groups.

Every handover in that chain is a place where work can drop. With two offices and no shared system, nobody had one place to check what was pending.

The results were the ones most owners will recognise. Tasks were missed or forgotten outright. AMC renewals ran late. Technicians did not always know what was outstanding against them.

None of this means the team was careless. A register and a WhatsApp group are fine tools for a small book. They stop working when the book is 680 lifts across two cities.

Why lift software and not a generic CRM or ERP?

We asked Mr. Mishra the question most owners ask: there is plenty of generic CRM and ERP software in the market, so why ElevatorPlus?

His answer was fit. With ElevatorPlus, everything for his own field was available in one place, and it looked like it would make the team's work easier. Generic platforms are built for other industries and adapted to lifts. The table shows where that difference lands.

Need	Register and WhatsApp	Generic CRM or ERP	Lift-specific system
See every AMC expiry date in one list	Only by reading the register	Possible, with custom fields	Built in
Reminder before an AMC expires	Depends on someone remembering	Needs custom setup	60, 30 and 1 day reminders
Complaint reaches a technician	Verbal handover	Generic task	Assigned against the lift
Both offices see the same pending list	No	Depends on setup	Yes
Technician knows what is outstanding	Not reliably	Possible	On the technician's mobile

What changed when Ornet moved to ElevatorPlus?

ElevatorPlus went in as one shared system for both offices. Ahmedabad and Gandhinagar now work from the same record, so pending work stops hiding in the gap between locations. That is what running two branches from one system means in practice.

What moved off the register and WhatsApp:

Service calls and complaints, into structured tracking against each lift.
AMC renewals, set up so contracts are actioned on time rather than chased after expiry.
Technician task assignment and reporting, so completion is visible without a follow-up call.

The part that made it stick was training. Ornet's team assumed a proper system would be hard to run. Our team delivered on-site training to the full 50-member team, in person, at their own offices. Training everyone together meant adoption was company-wide, not limited to management.

The outcome, in the founder's words: earlier things were left pending, forgotten, and AMCs ran late, and his people could not find out what was pending. Now things happen properly, on time.

What does the founder say?

"Maximum of our work was done on a manual system: complaints went into a register, then were given to our people, and we worked through WhatsApp groups. With ElevatorPlus everything for our field was available in one place, and it looked like it would make our work easier. We used to think running this system would be quite difficult, but after your team came and gave the training, it became easy for all our people, now we feel we can operate it smoothly. Earlier things were left pending, forgotten, and AMCs ran late, and our people could not find out what was pending. Now with this software everything happens properly, on time. ElevatorPlus is the kind of software that makes your business completely smooth and headache-free. Every lift company should take it."

Mr. Surendra Mishra, Founder, Ornet Lifts, Ahmedabad and Gandhinagar (translated from Hindi)

👉 How many of your AMCs expire in the next 60 days? Count them with us in a 30-minute walk-through →

What can any lift company copy this week?

Start with the register you already have. These steps cost nothing but an afternoon.

List every AMC expiring in the next 60 days. One list, all offices. If you cannot produce it in an hour, that is your first finding.
Put one name against each renewal. Not "the office". A person who owns the call, the quote and the follow-up.
Set three dates per contract. A first touch at 60 days, a firm follow-up at 30 days, and a final check the day before expiry.
Close the WhatsApp loop. Any complaint that arrives on WhatsApp gets written into one shared log the same day, with the lift it belongs to.
Ask each technician what is outstanding against them. Compare their answer with your register. The difference shows you how much is living in people's heads.

How ElevatorPlus handles this

ElevatorPlus sends AMC reminders 60 days, 30 days and 1 day before expiry, so renewals start before they are late. Every AMC sits against its lift and customer, and every branch works from the same record.

Complaints are logged against the lift and assigned to a technician, who sees them on the mobile app. Our team configures this during onboarding, and most customers are fully live within 2 to 7 days, with data migration and team training included. The technician app runs in 18 languages, including Gujarati and Hindi.

Frequently asked questions

1. What is AMC renewal tracking?

It is knowing, for every lift under AMC, when the contract expires, who owns the renewal and what has happened so far. Without it, renewals run late because nobody saw the date in time.

2. How many lifts does Ornet Lifts have under AMC?

680 lifts under AMC, across two offices in Ahmedabad and Gandhinagar, Gujarat. Ornet has also completed 850+ new lift installations since starting in 2013.

3. Why did Ornet not choose a generic CRM or ERP?

Asked why not a generic CRM or ERP, its founder said that with ElevatorPlus everything for his field was available in one place, and it looked like it would make the team's work easier.

4. When does ElevatorPlus send AMC renewal reminders?

60 days, 30 days and 1 day before the AMC expires. That gives the team time to quote, follow up and close before the contract lapses.

5. How was the Ornet team trained?

On site, in person, at their own offices. The full 50-member team was trained together, so adoption covered the whole company and not only management.

6. Can two offices run on one ElevatorPlus account?

Yes. Ornet runs Ahmedabad and Gandhinagar from one shared system, so both offices see the same pending work, AMCs and complaints.

7. How long does it take to go live?

Most customers are fully live within 2 to 7 days, with data migration, configuration and team training included.

📲 Join our WhatsApp channel for compliance tips, updates: ElevatorPlus - Business Automation Tool

Ornet's problem was not effort. Fifty people were working hard. The work was spread across a register, verbal handovers and WhatsApp groups in two cities.

Late renewals are the most expensive symptom of that, because the contract was already won. Losing it to a missed date is the cheapest loss to prevent.

If your AMC book has grown past what one person can hold in memory, the fix is not more effort. It is one list, one owner per renewal and reminders that fire before the date, not after.

Meet us in Gujarat

ElevatorPlus is exhibiting at EEExpo Gandhinagar, 17 to 19 March 2027, at the Mahatma Mandir Helipad Exhibition Centre, Booth C21. Bring your AMC register and we will walk through it with you.

👉 Find the renewals slipping through your register. Book the Revenue Leak Walk-Through →