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Your Best Technician Should Not Be Held Back by English
Think about the most capable person on your service team. The one who can diagnose a door fault from the sound it makes, who has been doing this for twenty years, who other technicians ring when they are stuck.
There is a reasonable chance he does not read English comfortably. He might work entirely in Marathi, or Gujarati, or Hindi. That has never affected his ability to do the job, and it should not decide whether he can use your software.
ElevatorPlus runs in 17 languages, in the mobile app and in the web admin panel.
This Is Not a Convenience. It Decides Adoption.
Elevator software fails for one reason more often than any other: the field team does not use it. The office buys it, the training happens, and within three months the technicians are back on paper and WhatsApp while somebody in the office types their notes in afterwards.
There are several reasons that happens, and language is the one nobody wants to discuss in front of the technicians.
A man who half-understands a checklist does not tell you he half-understands it. He completes it anyway, ticking what looks right, guessing at the fields he cannot read. The record that reaches your office looks complete and is not. Then somebody notices the data is unreliable and concludes the software does not work.
The data was never the problem. The language was.
Every String Translated and Verified, Not Machine-Translated
Bolting a translation widget onto an English product is easy, and it is what most software does. It also produces text that a native speaker finds odd at best and incomprehensible at worst, particularly for technical vocabulary. Machine translation does not know that a specific part has a specific name in Marathi that the trade actually uses.
ElevatorPlus is translated string by string, and each one is verified against the actual language by someone who speaks it. That is slower and more expensive than a widget. It is also the difference between a technician using the app and a technician tolerating it.
The whole product is covered, not just the labels a visitor would see. Field names, checklist items, status values, error messages, notifications, and the reports that go out to your customers.
The 17 Languages ElevatorPlus Runs In
Indian languages
हिन्दी
Hindi
मराठी
Marathi
ગુજરાતી
Gujarati
தமிழ்
Tamil
తెలుగు
Telugu
ಕನ್ನಡ
Kannada
বাংলা
Bengali
Rest of the world
English
English
नेपाली
Nepali
العربية
Arabic
فارسی
Persian
Türkçe
Turkish
Français
French
Deutsch
German
Tiếng Việt
Vietnamese
Kiswahili
Swahili
Български
Bulgarian
New regional languages are added when customers ask for them. If the language your team works in is not on this list, tell us on the call.
The App and the Admin Panel, Not Just the App
Most products that offer regional languages offer them in the field app only, on the assumption that the office speaks English. In a lot of elevator companies that assumption is wrong. Branch coordinators, storekeepers and back-office staff often work in the local language too, and they are the people entering the majority of the data.
Each user picks their own language. A technician in Coimbatore works in Tamil, the coordinator in Pune works in Marathi, the owner works in English, and they are all looking at the same records.
Mobile app
Every screen a technician sees in the field: job lists, checklists, service history, parts used, signatures. All 17 languages.
Web admin panel
The back office, approval screens, reporting, contract management and settings. Same 17 languages as the app.
Notifications and reports
Renewal reminders, service reports and customer notifications. The translation covers outbound communications, not only the interface.
The Same System in 20+ Countries
Language support is what makes a single system workable for a company operating in more than one country. Arabic for the Gulf, French for West Africa, Swahili for East Africa, Turkish, German, Vietnamese, and the Indian languages for the domestic team.
Several ElevatorPlus customers run multiple countries on one system, with each office working in its own language, one set of contracts, and one dashboard for the owner.
Questions About Language Support
Q
How many languages does ElevatorPlus support?
17, in both the mobile app and the web admin panel. Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali, Nepali, English, Arabic, Persian, Turkish, French, German, Vietnamese, Swahili and Bulgarian.
Q
Is this Google Translate?
No. Every string is translated and verified against the actual language rather than machine-translated at runtime.
Q
Does each user choose their own language?
Yes. A technician, a coordinator and an owner in the same company can each work in a different language, on the same records.
Q
Is the admin panel translated too, or only the app?
Both. This matters because in most elevator companies the back office is entering more data than the field team is.
Q
Can you add a language we need?
New regional languages are added on customer request. Tell us which one on the call.
Q
Does the app handle right-to-left scripts?
Yes. Arabic and Persian are genuinely right-to-left, with the interface mirrored rather than the text simply substituted into a left-to-right layout. Buttons, navigation and form flow all reverse.
Q
Do reports and customer notifications go out in the local language?
Yes. The translation covers notifications and reports, not only the interface labels.
Show It to Your Toughest Technician
The real test of this is not a demo to the management team. Put it in front of the technician you think is least likely to use software, in his own language, and watch what happens. We are happy to run the demo that way.
Book a Demo