The Field Service App That Works Where There Is No Signal

What other apps call offline

Plenty of field apps say they work offline and mean they will show you a cached job card. The technician can read it but cannot change it, and everything they do on site still goes onto paper.

What ElevatorPlus offline means

ElevatorPlus is offline in the sense that matters. The full job opens, the checklist is answerable, photographs attach, the signature captures, the parts entry works, and the visit closes. The record is created on the device and lives there until it can be sent. Nothing is lost if the phone runs out of battery on the way back to the van, and nothing is lost if the technician does not open the app again until the next morning.

NestJS & React

The cloud platform is built on NestJS and React. Media is stored on Amazon S3. A named, modern stack you can look up in under a minute.

Flutter: one codebase, every platform

The applications are written in Flutter, which is why one codebase runs on Android, iPhone, iPad, Windows, macOS and Linux rather than four separate half-maintained builds.

Twelve releases a year, included

ElevatorPlus ships a minimum of twelve releases a year and every one reaches every customer at no additional cost. The Android and iOS apps are updated on the same release.

Complete visit record on every job

Every visit produces a record the customer can see: what was checked, what was found, what was replaced, who attended, when they arrived and when they left, with photographs and a signature. The service report is emailed automatically when the job closes.

Require a photo before closing, or not

You can require a photograph before a job can be closed. On or off, per your SOP. Some companies need photographic evidence on every visit. Others work in sites where photography is restricted. Both are supported, which is why it is a setting rather than a rule.

Twelve months of records at renewal

Twelve months of dated, photographed, signed service records is the most persuasive thing you can put in front of a building committee questioning your AMC price. See how AMC management works.

17 languages in the app and the admin panel

A technician who half-understands a checklist fills it in badly, and your data quality is downstream of that. The best rope-and-controller man in your team may not read English, and that should not decide whether he can use your software.

The ElevatorPlus app runs in 17 languages, and so does the web admin panel. Every string is translated and verified against the actual language. This is not Google Translate sitting on top of an English product.

What your customers see

When a job closes, the service report goes to the customer automatically. When a fault is logged via QR code, the building manager tracks it in a portal branded to your company. Your technicians never type our name to get to the app, and your customers never see it either.

The service record stops being a reconstruction

When the job card is filled in on site, it describes what happened. When it is filled in that evening from memory, it describes what the technician remembers. Those are different documents, and only one of them is any use in a dispute.

The office stops chasing

Coordinators spend a large part of their day ringing technicians to ask where they are and whether the job is done. When mark-in, job status and closure are visible on a screen, that phone call stops being necessary.

Parts stop disappearing

A part logged on site is deducted from stock and tied to a job. A part remembered later is a discrepancy at the next stock count.

Renewal conversations change

Twelve months of dated, photographed, signed service records is the most persuasive thing you can put in front of a building committee questioning your AMC price. It is very hard to assemble that from paper job cards after the fact.