Elevator Operations Automation Expert
Miss. Nutan Mandal
Elevator Operations Automation Expert (Africa), ElevatorPlus
Miss. Nutan Mandal helps elevator companies across Africa replace WhatsApp groups and Excel sheets with one connected system, from the first operations assessment to go-live and team training.
About Miss. Nutan Mandal
Helping Africa's elevator companies move from firefighting to connected operations
Miss. Nutan Mandal is an Elevator Operations Automation Expert at ElevatorPlus, based in the Pune area. Since August 2024 Miss. Nutan Mandal has worked with elevator companies across East, West, Southern and Central Africa, and the markets served include Nigeria, Kenya, South Africa, Ghana, Ethiopia, Tanzania and Rwanda.
The problem: WhatsApp, Excel and memory
The problem Miss. Nutan Mandal sees most often is simple. Many elevator companies run on three systems: WhatsApp, Excel and the memory of their most experienced technician. That works for a small team, but it gets harder to control with every new job and every new hire.
A full implementation cycle
Miss. Nutan Mandal's role covers the full implementation cycle. It starts with an operational gap assessment with the owner. It continues with data migration, system configuration and go-live, then moves to training each department (sales, service, installation, inventory and accounts) so the team actually uses the system. After go-live comes ongoing support, system updates and business reviews. Miss. Nutan Mandal works with clients from lean 15-person service teams to businesses with 500+ employees.
What changes for African elevator companies
For African elevator companies, Miss. Nutan Mandal describes the shift in practical terms: leads are tracked and follow-ups are automated; service complaints are assigned in seconds instead of hours; AMC renewals are flagged 60 days before expiry; installations are tracked stage by stage; and inventory is visible in real time across locations. The result Miss. Nutan Mandal works toward is owners getting back 10 to 20 hours a week and a business that no longer depends on one person.
From business development to operations
Miss. Nutan Mandal's route to this role was through business development. From July 2022 to August 2024 Miss. Nutan Mandal was a Business Development Executive at Accucia Softwares, working with B2B and enterprise clients, understanding their operational problems and passing clear requirements to the product and delivery teams. That grounding in client needs shaped the move into operations automation. Miss. Nutan Mandal holds an MBA in Marketing (2020-2022) and a BBA in Business Administration (2017-2020), both from Savitribai Phule Pune University.
Most elevator companies in Africa are running three systems right now: WhatsApp, Excel, and the memory of their most experienced technician. The companies that win the next decade are building their systems now.
Miss. Nutan Mandal
Experience & Expertise
Africa implementation lead
Rolls out ElevatorPlus across East, West, Southern and Central Africa.
Full implementation cycle
From operational gap assessment to data migration, go-live, department training and ongoing support.
Field service & maintenance ops
Elevator maintenance operations, field service management and SaaS implementation.
Business background
MBA in Marketing and BBA from Savitribai Phule Pune University; former B2B business development at Accucia.
Highlights & Achievements
From Trusted Clients to Unstoppable Success Stories
See How Visionary Companies Transformed Their Growth Journey with smart Elevator Service Automation Software ElevatorPlus
Rosh Elevators
Hyderabad
Oscan Elevators
Hyderabad
Reliable Lifts
Pune
Sneha Elevators
Hyderabad
Mgee Elevators
Puducherry
Ostrich Elevators
Gujarat
EON Elevators
Bengaluru
Sungard Elevators
Pune
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