How Shree Jee Elevators Fixed Their AMC Leakage

How Shree Jee Elevators Went from 50% AMC Slippage to Running 600 Contracts With the Same Team

Published by Team ElevatorPlus | Client Success Stories

When Mr. Adesh Bhikule, Managing Director of Shree Jee Elevators, first described his operations before ElevatorPlus, one number stood out immediately.

50% of their AMC renewals were not happening.

Not because the clients didn't want to renew. Because his team had no system to reach them on time. Calls went unanswered. Follow-ups were forgotten under the weight of 600 contracts spread across four branches in Mumbai, South India, Maharashtra, Karnataka, and Delhi. Excel sheets don't remind you when a contract lapses at 11 PM. WhatsApp groups don't track where your 70-person team is in real time.

This is the story of how Shree Jee Elevators - a 15-year-old, pan-India lift company - fixed that, without adding a single person to their team.

About Shree Jee Elevators

Shree Jee Elevators is a Mumbai-based elevator company with over 15 years in the industry. They operate across four branches covering South India, Maharashtra, Karnataka, and Delhi. Their team of 70 handles approximately 150 new elevator installations per year - primarily industrial and commercial projects, with a portion in residential and manages close to 600 AMCs Pan India.

At that scale, operations do not run on memory and goodwill. They require a system.

The Operational Reality Before ElevatorPlus

Before ElevatorPlus, Shree Jee Elevators were running on a combination of Excel sheets, WhatsApp group chats, and phone calls. They had also tried a third-party software - but it was not built for elevator companies. It didn't understand AMC intervals, service workflows, or how a lift company actually operates. The team drifted back to WhatsApp and spreadsheets within months.

The problems that followed were predictable but costly:

AMC renewals were collapsing. With 600 contracts spread Pan India, there was no automated system to alert the team 30, 60, or 90 days before renewal. Calls were made - but clients were unavailable. The next day, the follow-up was forgotten. Payments were delayed. Some contracts simply lapsed.

"Before, the major concerns were AMC renewals not happening," Mr. Bhikule told us. "Around 50 percent of AMCs were not getting renewed every year. And after two to three months, every customer used to raise a problem about the renewal rates. There was no proper tracking."

Project tracking relied on phone calls. When supervisors were in the field - at a remote site, on a rooftop, or on a multi-day installation - getting a status update meant calling them. If they were unavailable, the owner had no visibility into whether a project was running on time, over budget, or stalled. "It was difficult for us to track projects. We used to call the supervisors, but sometimes they weren't available."

Revenue and lead data lived nowhere. There was no way to know which lead source IndiaMart, JustDial, referrals, was generating actual clients versus just traffic. Money was being spent on platforms without a clear picture of return.

Technician visibility was zero. Where was the team? How long had they spent on a site? Was the extra time justified by the job complexity, or were there inefficiencies? None of this was visible.

Why They Chose ElevatorPlus and Not Another Generic Software

Shree Jee Elevators had already tried a generic software and abandoned it. So when it came time to evaluate again, the question wasn't "does it have features" - it was "is this actually built for elevator companies?"

That distinction mattered.

"The major reason for shifting to ElevatorPlus was that it was made for elevator companies," Mr. Bhikule said. "It was designed for elevator companies, so that made it easy for us to go with ElevatorPlus."

ElevatorPlus is not a CRM adapted from a generic mould. Every module - AMC management, technician dispatch, service ticket workflows, asset tracking - is built around how lift businesses actually operate. The onboarding team migrated Shree Jee's existing data, configured the AMC interval triggers, and trained the team. When the software speaks the same language as the business, adoption follows.

What Changed After Going Live

1. AMC Renewals Are Now Systematic - Not Accidental

The AMC renewal trigger system sends automated notifications before contracts lapse. The team receives alerts on a set schedule. Clients are contacted through the platform - calls, WhatsApp messages, or emails - all tracked against the AMC record. No more relying on someone's memory or a sticky note.

"We used to get the revenue on time. The trigger was sent on a daily basis through ElevatorPlus itself. My people used to get notifications that this AMC has to be renewed - so we could call the client or contact them through WhatsApp. There were many ways before, but my people were not able to access that because of the tremendous amount of work going on. ElevatorPlus made it easiest for us."

The result: the same team, no additional hires, is now handling more AMC renewals than before. Payments are arriving on time. Client escalations over lapsed contracts have stopped.

2. Live Technician Visibility - From Any Location

Mr. Bhikule can now open ElevatorPlus and see where each technician is, which site they're on, and how long they've been there.

"I can now see their live movements. I can actually see how much time they have spent on the site. I can see how much time we are going through that project. Do they really require the extra time at a given site, or is extra time actually required? All of that I can go through now."

This is particularly valuable for a company running four branches across India. The owner no longer needs to call the supervisor to know the status of a job 1,200 kilometres away.

3. Revenue and Lead Tracking - Decisions Backed by Data

With ElevatorPlus tracking leads by source, Mr. Bhikule now has a clear answer to a question that previously had none: which platforms are worth the spend?

"I can easily track every referral and every client - what lead I'm getting through which platform. If I'm getting only 10 percent of leads from a platform and paying more for it, I can just discontinue that platform."

That's not a small operational improvement. That's a change in how business decisions get made.

4. The Asset Management and Trigger System - Continuous Improvement

ElevatorPlus has continued to release new functionality after Shree Jee Elevators went live - including asset management and expanded trigger capabilities. The product roadmap is treated as a live commitment to clients, not a brochure claim.

"After we installed ElevatorPlus - around a year ago - they have given us very much updation. After that, asset management, then the trigger system, the WhatsApp trigger system. They are promising us much more. Let's see what comes."

Handling Internal Resistance

Not every implementation runs without friction. ElevatorPlus didn't either.

Field technicians were initially uncomfortable with live tracking. Being monitored felt unfamiliar. Some resistance emerged in the early weeks.

But the resistance faded quickly and for a concrete reason.

ElevatorPlus eliminated the manual report-writing that technicians previously did after every site visit. Now, job completion is logged in the app. Reports are auto-generated and sent directly to the client. The administrative burden that was piling onto field staff disappeared.

"There was a misreaction from the non-skill part - the technicians weren't happy because they were being tracked. But excitement was seen from the higher authorities like supervisors and AMC people because their work was getting easier and through a system. Later, the technicians got to know the benefits. They don't have to write the reports anymore. Everything is mailed to the client directly. So the headache has been reduced a lot. Now they are quite happy with the software."

The Result: ElevatorPlus Is Doing the Work of 3 - 4 People

Shree Jee Elevators did not grow their team to scale their operations. They gave their existing team the right system.

"We have the same team. We haven't changed the team. And we are now having more renewals compared to before. Everything is going on time. We don't need extra staff. ElevatorPlus is itself doing three or four people's jobs for us."

In Mr. Adesh Bhikule's Own Words

"No doubt a system is required for any kind of business - whether it's an elevator company or something else. A system is required. These kinds of systems help us grow. The old traditional ways - Excel sheets, WhatsApp groups - they are kind of messed up now. People forget triggers, renewals, everything. But ElevatorPlus, as a proper system, has helped us grow the business and reduce staff costs."

• Mr. Adesh Bhikule, Managing Director, Shree Jee Elevators, Mumbai

Frequently Asked Questions

Is ElevatorPlus suitable for a multi-branch elevator company? Yes. Shree Jee Elevators runs four branches across India - South India, Maharashtra, Karnataka, and Delhi - all managed through a single ElevatorPlus account. The platform gives the owner visibility across every branch, every technician, and every AMC from one screen.

How does ElevatorPlus handle AMC renewals? ElevatorPlus sends automated renewal alerts - configurable by days before expiry - to both the internal team and the client. The team is notified which AMCs are due, can trigger client communication directly through the platform, and can track whether a renewal has been converted or is still outstanding.

Can I track my technicians in real time on ElevatorPlus? Yes. The platform shows live technician location and time spent on each site. Supervisors and owners can monitor field operations without calling individual team members.

What if my team resists adopting the software? Resistance is common in the first few weeks, particularly from field technicians unfamiliar with digital tracking. ElevatorPlus reduces the manual work burden - automatic report generation, auto-emails to clients - which typically resolves resistance once the team sees how the system cuts their own paperwork.

Does ElevatorPlus work for both AMC-heavy and installation-heavy businesses? Yes. Shree Jee Elevators handles ~600 AMCs and ~150 installations annually. ElevatorPlus covers both workstreams - stage-wise installation tracking with dependencies, and AMC renewal automation - in the same platform.

If You're Running an Elevator Company on Excel Sheets and WhatsApp Groups - This Is the Conversation to Have

Shree Jee Elevators had tried generic software before ElevatorPlus. It didn't work. The difference with ElevatorPlus wasn't the number of features - it was that every feature speaks the language of an elevator business: AMCs, service tickets, breakdown response, technician dispatch, installation milestones.

If you're managing 50 AMCs or 5,000, running one branch or eight, the question is the same: how much revenue is leaking right now because your system can't keep up with your operations?

See What ElevatorPlus Can Do for Your AMC Revenue in 30 Days

Shree Jee Elevators stopped losing half their AMC renewals. Their 70-person team now handles 600 contracts without adding a single hire. The trigger system, live technician tracking, and asset management went live inside one year.

Book a 30-minute live demo. We'll show you exactly how ElevatorPlus handles your AMC pipeline, technician field ops, and lead tracking - built specifically for elevator companies, not adapted from a generic CRM.

→ Book Your Free Demo - No Commitment Required

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Published by Team ElevatorPlus | Accucia Softwares Pvt. Ltd. ElevatorPlus® is the Elevator Business CRM built specifically for lift and elevator companies.