Graand Prix Elevators: ElevatorPlus Case Study

The story of how Mr. Hariprasad Nargund and Graand Prix Elevators went from chaos to complete control - and what changed everything.

For over two decades, Graand Prix Elevators Pvt. Ltd. built a sterling reputation serving some of India's most elite clients - Bollywood film stars, politicians, and top business leaders. But behind the scenes, the entire business was held together by Excel sheets, WhatsApp group chats, and the memory of a few key people.

When Mr. Hariprasad Nargund, the Managing Director, realized that customer complaints were landing directly on his phone because there was no system to catch them - he knew something had to change. That something was ElevatorPlus.

Today, every service, every AMC renewal, every complaint, every customer record is at his fingertips. This is his story.

Key Takeaways

• Graand Prix Elevators is a 22-year-old Mumbai company serving India's most high-profile home elevator clients
• Before ElevatorPlus, operations ran entirely on Excel, WhatsApp, and person-dependent manual processes
• Customer complaints were reaching the MD directly with no structured system to manage them
• ElevatorPlus was chosen because it was built specifically for elevator companies - not a generic CRM
• Field technicians adopted the app with zero resistance due to its simple three-step workflow
• AMC renewals, service schedules, and customer histories are now accessible in real time

1. A Business Built on Reputation, Running on Jugaad

Picture this. A client calls. She is one of Mumbai's most recognizable film personalities. Her home elevator has an issue. She wants it resolved today.

The call reaches Mr. Hariprasad Nargund's phone directly. He tells a team member to handle it. That team member has taken the day off. Nobody else knows the service history of that unit. The manual register is somewhere in the office. The WhatsApp group has 300 unread messages.

This was not a once-in-a-while situation. This was Tuesday.

Mr. Hariprasad had spent 22 years building Graand Prix Elevators into one of India's most respected premium home elevator companies. The business was strong. The reputation was impeccable. But the operations - the invisible engine behind everything - were quietly threatening to undo it all.

This is the story of how he fixed it. And why it took ElevatorPlus to make that possible.

2. About Graand Prix Elevators Pvt. Ltd.

Graand Prix Elevators is not your average elevator company. They do not install lifts in office buildings or housing societies. They work exclusively in the premium home elevator segment - a market where the client expects white-glove service at every stage, from installation to the tenth annual service visit.

When your customers are people accustomed to the best, "we'll get back to you" is simply not an option.

3. Operational Challenges Before ElevatorPlus

The Gap Nobody Talked About

From the outside, Graand Prix Elevators looked like a well-oiled machine. A polished company. A trusted brand. Inside, Mr. Hariprasad was fighting a battle that most business owners know but rarely admit: the business was growing, but the systems hadn't grown with it.

Everything ran on three things - Excel sheets, WhatsApp groups, and people. And each of those three had a serious limitation.

Mr. Hariprasad explains it himself:

"In absence of a system, both these Excel sheets and the WhatsApp group have limitations. It can only give you a moment-to-moment review. But if I want to check what are my due services in the next one year, next one month - I would not get it on a WhatsApp group."

A WhatsApp group tells you what happened in the last hour. It cannot tell you which AMC is expiring next month. It cannot show you which customer has not been serviced in 90 days. It cannot route a complaint to the right technician and confirm it was resolved.

For a business managing high-profile clients across India, that gap was not a minor inconvenience. It was a ticking clock.

When Business Runs on People, Not Process

The deeper problem was this: Graand Prix Elevators had no system. It had people who knew things. And people forget. People take leave. People quit.

When a customer complaint came in, it would land with Mr. Hariprasad directly. He would manually note it down - in a register, on paper - and then tell a team member to follow up. Whether that happened depended entirely on whether that person remembered, and whether they showed up to work.

"Then I would tell my team that you have to handle this and he would forget or he would take a leave. And then the whole system was a person-oriented system."

It is a pattern almost every elevator business owner recognizes. The business runs on institutional memory stored in people's heads rather than in a system. It works - until it doesn't. And when it stops working, a premium client is the first to notice.

No Way to Look Ahead

There was another problem - one that doesn't announce itself loudly but quietly bleeds revenue over time. There was no way to see the future. No view of which services were coming up. No automated list of AMC renewals due in the next 30 or 60 days. No dashboard showing overdue complaints.

Every status update required a manual search. Every report required someone to compile it from scattered records. And in a business where proactive service is the difference between a loyal client and a lost one - the inability to look ahead was costing Graand Prix Elevators in ways that were hard to measure but impossible to ignore.

4. The Turning Point - "This Is Not How We Can Continue"

There is a moment in every business owner's life when they stop and say: enough.

For Mr. Hariprasad, that moment came when he stepped back and looked honestly at what he had built. A company with 22 years of goodwill. Clients that included some of the most recognizable names in India. A team that worked hard. And an operational backbone that was held together with spreadsheets and chat groups.

"So that's when I decided that this is not how we can continue, because if we want to grow, we need to have a proper managing system keeping track of the customers, their AMC, their renewals, and of course, their complaints."

The decision was clear. The challenge was finding something that would actually work for an elevator business - not a generic tool that needed to be bent into shape.

5. Why ElevatorPlus - "They Built This for Elevator Companies"

Not Another Generic CRM

Mr. Hariprasad did not jump straight to ElevatorPlus. He did his homework first. He spoke to two or three other software companies - CRM providers, service management platforms. They were capable tools. But they were not elevator tools.

Every requirement he had - AMC tracking, unit-level service history, technician scheduling, compliance documentation - required customization. The platforms were not designed with elevator operations in mind. They needed to be retrofitted.

Then he met ElevatorPlus.

"With ElevatorPlus what convinced me is that they have designed this entire software keeping the elevator as the main project or as the main product. And all my requirements with respect to the report, with respect to the information - is all there in this particular software."

That was the difference. Not a better sales pitch. Not a flashier interface. The simple fact that when Mr. Hariprasad described his requirements, ElevatorPlus already had them built in. Because ElevatorPlus was designed by people who understood elevator businesses from the inside.

No customization needed. No months of configuration. The reports looked the way an elevator company needs reports to look.

6. Implementation and Team Adoption - Smoother Than Expected

The Team That Stayed After the Sale

One of the quiet fears when switching to a new system is being left alone after the contract is signed. Mr. Hariprasad has been using ElevatorPlus for over 18 months now. And the team is still there.

"I must admit that the team of ElevatorPlus is very, very friendly - even today, after using it for more than one and a half years. If we need support, they're available online, they're available offline, and there is enough backup that we need."

That kind of ongoing relationship is rare. Most software companies are responsive during onboarding and harder to reach six months later. ElevatorPlus has been available every time Graand Prix Elevators needed them.

What About the Technicians?

Field technicians are usually the hardest group to bring on board with any new technology. They are busy. They are in the field. They do not want another app to deal with. Getting them to change their workflow is often the biggest obstacle in any software rollout.

ElevatorPlus removed that obstacle through simple, thoughtful design.

"The app is a very user-friendly app and especially for the field technician, it's not a very complex thing. They have designed it in a way where the technician needs to just tick, mark, and sign it."

Tick. Mark. Sign.

That is the entire field workflow. A technician arrives at a job, completes the service, ticks the checklist, marks it done, and signs off. The record is created instantly, timestamped, and visible to the office in real time. No paperwork. No call back to base. No end-of-day report.

Simple is not easy to build. But when you get it right, adoption is not a challenge - it just happens.

7. Business Outcomes - What Life Looks Like After ElevatorPlus

From Searching to Knowing

The most immediate shift Mr. Hariprasad felt was not in a specific metric. It was in a feeling. The feeling of knowing - instead of searching.

Before ElevatorPlus, answering a simple customer question like "when was my last service done?" required digging through registers, searching WhatsApp history, or calling a team member. The answer might take hours. It might not be accurate.

After ElevatorPlus, the answer is on the screen before the customer finishes asking the question.

"We used to keep a manual system and then somebody would ask us how many services we had given - give us the report - and then we would start searching for it. Right now it is available at the fingertips. So for me it is a very, very big help."

Control Over the Things That Matter

ElevatorPlus brought Graand Prix Elevators real, measurable control in the areas that matter most to a service business:

Service Schedules - The team now knows every upcoming service in advance. Nothing slips through because it is all visible, sorted, and scheduled.

AMC and Expiry Tracking - Annual Maintenance Contracts are tracked unit by unit, with expiry dates flagged before they become a problem. Renewals that used to be missed are now converted on time.

Complaint Management - A customer complaint no longer reaches Mr. Hariprasad directly. It enters the system, gets assigned, gets tracked, and gets resolved - with a documented trail showing exactly what happened and when.

Proof of Service - For the first time, Graand Prix Elevators can show a client the full history of services delivered. Date, technician, work done - all documented, all retrievable in seconds. This was simply not possible before.

Customer History - Every unit, every customer, every interaction - available instantly. No more searching. No more guessing.

Premium Service, Finally Backed by a Premium System

There is something Mr. Hariprasad said that captures the full weight of this change:

"ElevatorPlus gave us that freedom of trying to program everything, plan everything very well for the customers. Our biggest pain point was that we are able to control the whole activity in a very, very professional way."

For 22 years, Graand Prix Elevators delivered premium service despite their systems. Today, they deliver premium service because of them. That shift - from despite to because - is what ElevatorPlus made possible.

8. In Mr. Hariprasad's Own Words

"To keep up to their expectation, we were finding it very, very difficult doing it on a manual system. ElevatorPlus gave us that freedom of trying to program everything, plan everything very well for the customers."

"Our biggest pain point was that we are able to control the whole activity in a very, very professional way."

"All my requirements with respect to the report, with respect to the information - is all there in this particular software."

"Right now it is available at the fingertips. So for me it is a very, very big help."

- Mr. Hariprasad Nargund, Managing Director, Graand Prix Elevators Pvt. Ltd., Mumbai

Frequently Asked Questions

Q1: What is ElevatorPlus, and what does it do? ElevatorPlus is a complete operations and field service management platform built specifically for elevator companies. It handles AMC contract tracking, service scheduling, technician dispatch, complaint management, and customer history - all in one system designed around the way elevator businesses actually work.

Q2: How is ElevatorPlus different from a generic CRM or service software? Generic platforms are built for broad industries and require months of customization before they can handle elevator-specific needs like unit-level service records, AMC renewals, or multi-technician scheduling. ElevatorPlus has these capabilities built in from day one - because it was designed exclusively for elevator companies, not adapted from something else.

Q3: Can field technicians use ElevatorPlus easily without technical training? Yes. The mobile app is designed for fast, simple field use. Technicians complete their service in three steps - tick, mark, sign - and the record is created instantly in the system. Adoption has been smooth even for teams with minimal technology experience.

Q4: How does ElevatorPlus help manage AMC renewals? ElevatorPlus tracks every AMC contract by unit, including service intervals, expiry dates, and renewal status. Alerts are generated in advance, so teams can contact clients before contracts lapse - protecting revenue and customer relationships that manual systems routinely miss.

Q5: Is ElevatorPlus suitable for premium home elevator companies? Absolutely. Graand Prix Elevators - which exclusively serves film stars, politicians, and business leaders across India - chose ElevatorPlus specifically because it met the operational standards that high-profile clients demand. If anything, ElevatorPlus is most valuable when the cost of getting it wrong is highest.

Q6: What kind of support does ElevatorPlus provide after implementation? ElevatorPlus provides both online and offline support - not just during onboarding but as an ongoing relationship. Mr. Hariprasad has used ElevatorPlus for over 18 months and describes the team as consistently available and responsive throughout.

Q7: How quickly will an elevator company see results after switching to ElevatorPlus? Operational visibility - service schedules, AMC expiries, customer histories - becomes available immediately after onboarding. Complaint management and technician accountability improvements are typically visible within the first few weeks of live use.

9. Conclusion - 22 Years of Reputation, Finally Backed by a System to Match

Mr. Hariprasad Nargund did not set out to run a technology-driven company. He set out to build the best premium home elevator business in India. And he did.

But after 22 years, he understood something important: reputation alone is not enough to scale. Growth needs systems. And those systems need to be built for the business you are actually in - not a generic version of it.

ElevatorPlus gave Graand Prix Elevators exactly that. A system built for elevator companies. A team that stayed invested beyond the sale. And the one thing Mr. Hariprasad had been chasing for years without knowing how to find it - total operational control, available at his fingertips.

That is the Graand Prix Elevators story. And for elevator companies still running on spreadsheets and WhatsApp groups, it could be yours too.

Ready to Bring Structure and Scale to Your Elevator Operations?

If your team still relies on spreadsheets, WhatsApp groups, or manual tracking - you are not managing your business. You are hoping it holds together.

ElevatorPlus helps elevator companies control service schedules, automate AMC renewal tracking, manage complaints systematically, and deliver professional customer experiences every single time. Built for elevator businesses. Proven across 20+ countries.

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