How Location Tracking Improved Customer Service
Our client is a well-established company specializing in the installation, maintenance and repair of elevators and escalators, in Pune and its surrounding areas.
They cater to a range of customers, including buildings, hotels, hospitals, malls, offices and industrial complexes.
With a workforce of over 50 field employees experienced in handling types of elevators and escalators.
Our client encountered a challenge when it came to managing and tracking their field employees.
They relied on communication methods such as phone calls, messages and whatsapp groups which often proved unreliable with delays or missed notifications.
Additionally they relied on paper based forms and spreadsheets to document employee activities resulting in processes that lacked accuracy and accessibility. Moreover they utilized software systems that did not seamlessly integrate with each other causing complexity that was both expensive and frustrating.
These challenges resulted in the loss of employee visibility leading to missed deadlines, resource misallocation or potential which ultimately resulted in wastage of time and money.
Consequently eroding their advantage along with damaging their reputation within the market.
Recognizing the need for a solution prompted them to approach us.
We identify their challenges.
Introduced ElevatorPlus, our automation solution, for managing location tracking.
We adjusted ElevatorPlus to cater to their requirements and preferences.
Additionally we offered support and customer service to guarantee a seamless and successful experience, throughout their journey.
The outcomes were truly impressive.
After a few weeks of implementing ElevatorPlus our client witnessed an Improvement in their field service operations.
They were able to;
Effortlessly and accurately monitor and oversee their field employees.
Instantly and securely communicate with them.
Stay updated on any alerts, notifications or reminders regarding updates, issues or delays.
Gather and store data, photos, videos, signatures and feedback from both their field employees and customers.
Generate and share reports, invoices and receipts with both customers and management.
Smoothly Combine ElevatorPlus with their existing software systems and devices.
ElevatorPlus proved to be instrumental in streamlining their field service operations while boosting efficiency, productivity, cost reduction efforts.
Our client was thrilled with the performance of ElevatorPlus.
Expressed gratitude for resolving their location tracking challenge.
They declared that ElevatorPlus is the solution they have encountered while wholeheartedly recommending it to peers within the elevator management industry.
If you are an elevator management company struggling with an issue.
You too can benefit immensely from using ElevatorPlus.
It represents the answer to all your field service management requirements.
This smart yet simple solution is affordable and user friendly with security.
Looking for a solution that's compatible, integrable and adaptable?
ElevatorPlus is the choice.
Reach out to us today. Get ElevatorPlus for your elevator management company.
With ElevatorPlus you can say goodbye to location tracking issues.
Save time , money and effort .
